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Dongguan Dalang Jinyan center how to deal with resin wheel customer complaints
Time:2017-9-25 14:57:44  Browse:

Resin wheel is a standard very general a product, to do without customer complaints, personally feel very difficult. Resin grinding wheel is not like wine, put the longer the taste of the more concentrated fragrance, resin grinding wheel in fact like the summer rice, put the longer the taste the more rancid, of course, this "rancid" refers to the greater the quality of decline. Therefore, the best way is to allow the product as soon as possible in the market circulation. We often hear the peers in their own products that can cut how much, and other brand-name products can only cut how much, as if their products are much better than others, but why not live up to their own products so good why old Sell well, unwilling to have some of the deep boudoir resentment can not marry out the feeling. In addition to these products is not only the quality of the "relative" stability, and marketing propaganda in all aspects of the intensity of investment is also inseparable. Product quality is relatively stable, there is a reasonable price, coupled with sales effective, the product will be able to quickly flow in the market. So even if your product can start a hundred knives, people can cut sixty knives, and your products on their own warehouse or dealer's warehouse for a few months out of the words, then you even thirty knives are Not as well. Of course, you can make a better product than others, and let the product in the market fast circulation, not every business is so easy to do.

 

  Some manufacturers of customer complaints as if there is a fear of a natural, one received a complaint, first regardless of 3721, first, first to do the production, quality, technology reprimanded meal. Second, fine. Third, more than one thing as less, return, replacement. Especially for some wounded complaints, do not have to investigate, to send some money to the matter, in fact, these practices are unreasonable. Nowadays a saying: can solve the problem with money is not a problem. Customer complaints have many reasons, sometimes the product quality reasons, and sometimes the reasons for improper use of the user. And the resin wheel itself is not a standard thing, the processing of the diversity of objects and material performance is different from the product requirements of the sharpness and durability are not the same. We often find that many customers buy a piece of grinding wheel both need it to process iron, stainless steel, cast iron and so on materials, but also want to use to process wood, acrylic board, slate, etc., it is not used to kill the pig. Coupled with many customers are not direct users, are basically complaints to the dealer dealers, dealers and then complain to the company, this process, dealers rarely go to the investigation, received a user complaints to call the production enterprises, in the This time a lot of dealers have shares of grievances, attitude is very bad, which can be understood. Production enterprises want to do better, more is able to receive complaints from customers how to deal with. The correct handling of customer complaints, customer complaints and production, technical processes linked together, can effectively improve and improve the quality of the product. Effective handling of customer complaints, it is best to understand the production technology companies can go to field trips, which can effectively find the key to quality problems.


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